Customers and community invited by Avanti West Coast to chronicle Crewe’s coronavirus story

Customers and community invited by Avanti West Coast to chronicle Crewe’s coronavirus story

16 Nov, 2020
Avanti West Coast’s Marc Scruton shares his photos with colleague Jacqui Hemingway

Avanti West Coast staff at Crewe station have chronicled their experiences of the railway during COVID-19 to raise money for charity and encourage others to share their stories.

Customer Service Team Leader, Marc Scruton, and Customer Service Assistant, Jacqui Hemingway, based at Crewe have worked together to create a photo book that documents the station and its team over the last seven months.

Marc, who previously worked as a professional photographer before joining the railway nearly 20 years ago, took the opportunity when very few customers were travelling to venture around the station with his camera to record what the team at Crewe experienced and how they worked to keep vital services running during COVID-19.

The spirit of the Avanti West Coast team and the unusual scenes of empty platforms and deserted entrances captured by Marc’s photos, prompted Jacqui to ask colleagues to share their experience of working on the railway throughout the pandemic.

Their stories have been brought together, alongside staff portraits and sights only witnessed by Marc, for a book that provides a first-hand account of Crewe station – from the moment it fell silent as the country went into lockdown, to the minutes the team burst into applause to show their appreciation for carers and NHS workers.

The book will be auctioned off online on 27 November, as part of Rail Aid – a fundraising initiative for Railway Children – an international children’s charity based in Cheshire.

Speaking of his aspirations to record Crewe station during coronavirus, Marc said: “As a photographer I take my camera everywhere, so this gave me an opportunity to keep it at work and use it to document as much as possible during the pandemic.

“We witnessed the station as never seen before and I wanted to capture it through our eyes, as we experienced it – and for the feelings, thoughts, fears, challenges and experiences of my colleagues to be recorded.

“Through my photography I was keen to provide an insight into what we felt and some of the sights we saw – to see Crewe during ordinary peak times with only one or two people travelling is surreal. I hope our book gives a sense of what we experienced in the last few months, something that could only really be understood if you worked here at the time. Everyone will have stories to tell and experiences to relive, but these will soon be forgotten so I wanted to capture as much as I could.”

Jacqui is now planning to chronicle a snapshot of life in Crewe during lockdown with a project titled ‘Capture Crewe’.

“We have missed the familiar faces of customers at the station and engaging with our local community. We’re keen to connect with them and Capture Crewe is designed to do that through photography, while raising vital funds for Railway Children”, Jacqui said.

“We would love to know what they’ve experienced – whether it’s making a difference, taking up a hobby or enjoying the simple things. So, we can tell Crewe’s story and remind people they’re not alone” added Jacqui.

The team at Crewe station are inviting customers and the local community to share a photo and short statement of their experience of the pandemic – for display at the station and on Avanti West Coast’s social media channels.

Images must be submitted by 23:59 on 27 November 2020 and should consider Avanti West Coast’s photography guidelines. A donation to Railway Children is encouraged when making a submission.

Link copied!

Journalists: get in touch for more information, comments and case studies

View media cente

Sign up to our monthly emails for regular community rail updates

Sign up