Launching the Dementia Friendly line at Leeds Station.

Concept and aims

With more than 850,000 people in Britain living with dementia, including tens of thousands near the Bentham Line, the Leeds-Morecambe Community Rail Partnership felt it was the right time to focus on this group to help them continue enjoying travelling and sharing experiences with others. The bold concept was to create Britain’s first-ever dementia-friendly railway route on the Bentham Line.

The project group, which featured representatives from the partnership, Northern, the Alzheimer’s Society, Dementia Friendly Keighley, the Forest of Bowland AONB, ACoRP and CrossCountry Trains, focused on three main aims, namely:

  • to raise awareness of dementia with staff, volunteers and passengers;
  • to support the journeys of those living with dementia, their carers and supporters;
  • to create dementia-friendly station environments and activities.

 

What happened

To raise awareness of dementia among rail industry stakeholders and partner groups, the partnership devised a pair of one-hour training sessions, one similar to a typical dementia friends session, and the other based on a series of videos within transport settings.

Partnership staff and volunteers became Dementia Friends Champions via the Alzheimer’s Society, and have since delivered more than 30 workshops to around 260 people. This has included rail industry groups such as; Northern’s front-line staff working on the Bentham Line, Northern’s apprentices and year-in-industry students, rail revenue protection and gate-line staff, Network Rail staff, and Leeds-based staff from both Northern and LNER. Training has also been provided to British Transport Police, ACoRP, station adoption groups and neighbouring community rail partnerships, the National Citizens Service, South Yorkshire Passenger Transport Executive, and local businesses and community representatives.

The partnership carried out audits of the line’s stations looking for ways of making them dementia friendly, such as simplifying options for displaying information, buying tickets, and finding the right platform and train. A detailed report was presented to Northern and Network Rail as they prepared plans for a major refurbishment of Keighley Station, and station adopters at Bentham introduced simplified timetable posters which were well-received by all passengers.

To complement train journeys along the line, four dementia-friendly walks have been created at Morecambe, Bentham, Bowland and Saltaire to help recall memories of the seaside, countryside and industrial heritage.

 

Results

Impressed by the positive feedback from the awareness sessions, Northern produced a video for their staff about how people living with dementia can be supported on the railway, and a film about the dementia-friendly walks. A Northern Class 150 train was named ‘The Bentham Line – A Dementia Friendly Railway’ at Leeds Station, and now acts as a roving ambassador for the project across the local rail network.

The partnership now organise visits for dementia groups and have welcomed more than 120 people on trips to Morecambe Bay and to the Forest of Bowland. Leaders say it has been “amazing” to see the renewed confidence, enjoyment and memories experienced by those involved, including one group who had not left their care home in Keighley for five years.

The partnership has assisted in the founding of Dementia Friendly Bentham and provided vital support for similar groups in Morecambe, Lancaster, Skipton, Keighley, Shipley and Leeds. They have also received enquiries from a host of train operating companies – including Grand Central, CrossCountry, TransPennine Express, ScotRail and Arriva Trains Wales – and other community rail partnerships interested in replicating the project in their own areas.