Transport Focus Covid-19 return to rail travel – latest research summaries (20 Nov 2020)

Transport Focus Covid-19 return to rail travel – latest research summaries (20 Nov 2020)

24 Nov, 2020

Passenger transport watchdog, Transport Focus has continued surveying 2,000 people over the last 29 weeks, to gauge attitudes on public transport use during the Covid-19 pandemic. The latest results are available here, along with the latest journey satisfaction data here. We have been regularly summarising the figures for Community Rail News over the past few months.

The findings suggest that while overall use of public transport has fallen slightly in recent weeks, rail use has remained stable. The figures show that fewer people have been travelling for leisure reasons, or to visit friends/relatives, but that the number of people walking, i.e. making journeys by foot, has gone up.

In terms of rail:

  • 87% of those making train journeys in the last seven days felt safe doing so, compared to 88% the previous week;
  • Nearly half (44%) of respondents said that if they had to make a journey at the moment, they would feel safe doing so by rail;
  • 75% were satisfied with their overall rail journey;
  • Passengers found it easier to find out how busy services would be compared to last week (55% to 59%), and reported improved passenger behaviour (62% to 66%) and a higher percentage of people wearing face coverings on trains (60% to 64%).

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