Transport Focus Covid-19 return to rail travel – latest research summary (30 July 2021)

Passenger transport watchdog, Transport Focus has continued surveying 2,000 people over the past year, to gauge attitudes on public transport use during the Covid-19 pandemic. The latest results are available here. We have been regularly summarising the figures for Community Rail News over the past year.

  • Use of public transport over the last seven days is stable compared with last week. Among those who have not used public transport similar proportions say that they have been avoiding doing so, and the perception of the safety of public transport is relatively consistent with recent results. The perception (at the time of fieldwork) of rising Coronavirus case numbers is a key factor in people avoiding and/or not feeling safe to use public transport. As last week, increasing proportions do not think that enough is being done to ensure Coronavirus safety on public transport.
  • Satisfaction scores given by those making train journeys are largely consistent; 82% are satisfied with their journey overall, 68% are satisfied with the behaviour of other passengers, and 69% are satisfied with the number of people wearing face coverings.
  • Of those who made a journey by train 39% say that on the last occasion that they did so they found it to be busier than they expected. Generally, those making journeys to or from work are more likely than those making journeys for leisure to say that they found their train or bus to be busier than they expected.
  • 56% of those who haven’t made a journey by train in the last seven days say that they would feel safe making a journey by this mode of transport.
  • Considering their future use of public transport, 53% say that they expect to wear a face covering even if it is not a requirement, 22% say that they will sometimes wear a face covering (for example, when it is busy), and 15% will only wear a face covering if it is a requirement to do so.