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Avanti West Coast customers to benefit from partnership with Realtime Trains

Avanti West Coast has signed up with the popular live journey information website, Realtime Trains to help improve information for customers. 

From 11 March, the Realtime Train’s ‘Know Your Train’ feature will provide extra details about Avanti West Coast services. These include the type of rolling stock allocated to each service, with handy information about number of carriages and the location of onboard facilities such as toilets, wheelchair spaces, bike storage and the shop. In addition, “Know Your Train” will allow enthusiasts to easily find out if their favourite Pendolino or Voyager is in service, including the popular Pride Train (set number 390119).

Before signing up with Realtime Trains, users could only track Avanti West Coast’s train’s progress, including calling points, platforms and timings.  Now by pairing up live data feeds from Network Rail with an Avanti West Coast rolling stock database, the site can provide more detailed information.

Paul Lawry, from the partnerships and strategy team at Avanti West Coast worked with Realtime Train on the new feature. He said: “The Realtime Trains website is a great way for our customers to plan ahead, with helpful advice to make their journey as stress free as possible.

“Whilst we only have two types of trains in our fleet, they are used in different formations. Any advance information we can give them prior to the train’s arrival into the platform, will help reassure and ensure they are where they need to be.”

Tom Cairns, founder of Realtime Trains, said: “It’s great to have Avanti West Coast onboard which takes the coverage of the ‘Know Your Train’ feature to over 40% of UK passenger train miles. As the railway looks forward to welcoming more customers back in the coming months, it’s important we take advantage of new and innovative ways to inform and help reassure the travelling public.”